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Reporting & Analytics Dashboard

Epic Overview

EPIC: Reporting & Analytics Dashboard

DESCRIPTION: Develop a comprehensive reporting and analytics system that provides staffing companies with insights into platform usage, credential activities, and system performance. The dashboard will display user statistics, authentication metrics, integration health, and generate compliance and audit reports. It will also support data exports for further analysis.

BUSINESS VALUE: Enables staffing companies to monitor platform usage, track credential activities, and ensure compliance with regulatory requirements. The analytics provide insights that can help optimize processes, improve response rates, and identify potential issues before they impact operations.

STAKEHOLDERS: - Staffing Company Administrators - Staffing Company Managers - REC (Platform Owner) - Compliance and Audit Teams

SIZE: Medium - This functionality builds on data collected from other system components.

USER STORIES: - As a staffing company administrator, I want to view user statistics so that I can monitor platform adoption and usage. - As a staffing company administrator, I want to see authentication success/fail rates so that I can identify potential security issues. - As a staffing company administrator, I want to monitor integration health so that I can ensure the platform is functioning properly. - As a staffing company administrator, I want to generate compliance and audit reports so that I can demonstrate regulatory compliance. - As a staffing company administrator, I want to schedule regular report generation so that I can receive reports automatically. - As a staffing company user, I want to export credential issuance data to CSV so that I can analyze issuance patterns and response rates. - As a staffing company user, I want to export disclosure request data to CSV so that I can analyze request patterns and response rates. - As a compliance officer, I want to access detailed audit logs so that I can investigate specific activities if needed. - As a platform administrator, I want to monitor system-wide metrics so that I can ensure the platform is performing optimally.

Implementation Details

The Reporting & Analytics Dashboard includes:

  1. Admin Dashboard
  2. User statistics (active users, new users, inactive users)
  3. Authentication metrics (success rates, failure rates, MFA usage)
  4. Integration health indicators (API status, service availability)
  5. System performance metrics (response times, error rates)

  6. Visual representations of key metrics (charts, graphs)

  7. Compliance and Audit Reporting

  8. User access reports
  9. Data change logs
  10. Consent tracking
  11. Credential activity logs
  12. Report scheduling and distribution

  13. Report export in multiple formats (PDF, CSV)

  14. Credential Activity Reporting

  15. Credential issuance statistics
  16. Credential claim rates
  17. Disclosure request statistics
  18. Verification statistics

  19. Trend analysis over time

  20. Data Export Capabilities

  21. CSV export of credential issuance data
  22. CSV export of disclosure request data
  23. CSV export of verification data
  24. Customizable export parameters

  25. Scheduled exports

  26. Audit Logging

  27. Detailed, immutable audit logs
  28. Timestamped records of all data access and changes
  29. User activity tracking
  30. Search and filter capabilities for logs
  31. Log retention policies

Dependencies

  • Data collection from all platform components
  • Secure storage of audit logs
  • Visualization libraries for dashboard components
  • Export functionality for various formats
  • Integration with authentication and user management systems

Compliance Considerations

  • All reports must comply with data protection regulations
  • Personal data in reports must be minimized and anonymized where possible
  • Audit logs must be immutable and securely stored
  • Access to sensitive reports must be restricted to authorized users