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Verification Status Notifications

Overview

This user story covers the functionality for notifying relevant users when verification status changes or when verification is completed, enabling staffing companies to stay informed and take appropriate actions in a timely manner.

User Stories

US-CV-05: Receive Verification Status Notifications

As a staffing company user,
I want to receive notifications when verification status changes,
So that I can take appropriate actions promptly without having to constantly check the system.

Acceptance Criteria

Scenario 1: Notification on Verification Completion 

Given I have initiated a credential verification
When the verification process completes
Then I should receive a notification
And the notification should indicate whether the verification was successful
And the notification should include basic details about the verified credential

Scenario 2: Notification on Verification Failure 

Given I have initiated a credential verification
When the verification fails for any reason
Then I should receive a notification about the failure
And the notification should include the reason for the failure
And the notification should provide guidance on possible next steps

Scenario 3: Configuring Notification Preferences 

Given I am logged in as a staffing company user
When I navigate to notification settings
Then I should be able to configure my verification notification preferences
And I should be able to choose which verification events trigger notifications
And I should be able to select notification delivery methods (email, in-app, both)

Scenario 4: Team Notification Settings 

Given I am logged in as a staffing company administrator
When I configure team notification settings
Then I should be able to set which team members receive which verification notifications
And I should be able to configure role-based notification rules
And I should be able to set up notification escalation paths

Scenario 5: In-app Notification Center 

Given I am logged in to the platform
When I access the notification center
Then I should see all my verification-related notifications
And I should be able to mark notifications as read
And I should be able to filter notifications by type and date
And I should be able to take action directly from the notification

Scenario 6: Email Notifications 

Given I have enabled email notifications
When a verification status changes
Then I should receive an email notification
And the email should have a clear subject line indicating the notification type
And the email should include a direct link to view the verification details
And the email should follow company branding guidelines

Scenario 7: Batch Verification Notifications 

Given I have initiated a batch verification
When the batch verification completes
Then I should receive a single consolidated notification
And the notification should summarize the results (total verified, failed)
And the notification should provide a link to the detailed batch results

Dependencies

  • Verification Process Integration
  • Email Service Integration
  • User Management System
  • Notification System

Notes

  • Notifications should be timely and relevant to avoid notification fatigue
  • The system should prevent duplicate notifications for the same event
  • Notification content should be concise but informative
  • Sensitive information in notifications should be appropriately protected
  • The system should track notification delivery and read status