Skip to content

Credential Analytics

Overview

This user story covers the functionality for providing statistics and insights on credential-related activities, including issuance, disclosure requests, and verification. It enables staffing company users to track patterns, analyze response rates, and optimize their credential processes.

User Stories

US-RA-06: Access Comprehensive Credential Analytics

As a staffing company user,
I want to view analytics on credential issuance, disclosure requests, and verification activities,
So that I can track patterns, analyze response rates, optimize our credential processes, and make data-driven decisions.

Acceptance Criteria

Scenario 1: Viewing Credential Issuance Analytics 

Given I am logged in as a staffing company user
When I navigate to the credential analytics section
And I select the issuance analytics tab
Then I should see visualizations of credential issuance volumes over time
And I should see metrics on credential claim rates
And I should see a breakdown of issuance by credential type

Scenario 2: Analyzing Credential Claim Metrics 

Given I am viewing credential issuance analytics
When I select the claim metrics view
Then I should see time-to-claim metrics for issued credentials
And I should see identification of unclaimed credentials
And I should be able to filter by time period, credential type, and other parameters

Scenario 3: Viewing Disclosure Request Analytics 

Given I am in the credential analytics section
When I select the disclosure request analytics tab
Then I should see visualizations of disclosure request volumes over time
And I should see metrics on disclosure response rates
And I should see a breakdown of requests by credential type

Scenario 4: Analyzing Disclosure Response Metrics 

Given I am viewing disclosure request analytics
When I select the response metrics view
Then I should see time-to-respond metrics for disclosure requests
And I should see identification of non-responsive candidates
And I should be able to filter by time period, credential type, and other parameters

Scenario 5: Viewing Verification Analytics 

Given I am in the credential analytics section
When I select the verification analytics tab
Then I should see visualizations of verification volumes over time
And I should see metrics on verification success rates
And I should see a breakdown of verification failures by reason

Scenario 6: Analyzing Verification Performance 

Given I am viewing verification analytics
When I select the performance metrics view
Then I should see time-to-verify metrics for verification requests
And I should see identification of problematic verification patterns
And I should be able to filter by time period, credential type, and other parameters

Scenario 7: Performing Trend Analysis 

Given I am in the credential analytics section
When I select the trend analysis view
Then I should see trend analysis of issuance, disclosure, and verification patterns
And I should see comparisons between current and previous periods
And I should see predictive analytics based on historical patterns

Scenario 8: Exporting Credential Analytics 

Given I am viewing credential analytics
When I click the export button
Then I should be able to export the analytics data for further analysis
And I should be able to select which metrics to include in the export
And I should be able to choose the export format (CSV, Excel, PDF)

Dependencies

  • Credential Issuance System
  • Credential Disclosure Management
  • Credential Verification Platform
  • Data Visualization Components

Notes

  • Analytics should provide actionable insights, not just raw data
  • The system should optimize performance when analyzing large volumes of credential data
  • Historical credential data should be retained according to data retention policies
  • The interface should make it easy to identify patterns and anomalies in credential activities
  • Analytics should respect privacy considerations and data protection regulations